Site Help

Rightperson-online.com is an international au pair and nanny matching site. It incorporates rightperson-aupair.com, rightperson-nanny.com and rightperson-carer.com.
 
Its aim is to help families looking for an au pair, nanny, carer, mother's help, housekeeper or similar, to find the right person for their needs and it helps an au pair or nanny applicant find the right family.

rightperson-online.com works by offering free registration to families and au pair applicants and so allowing them access to a database of other interested people. Rightperson-aupair.com then uses a powerful matching tool to sift through and look at au pair/nanny/carer/housekeeper candidates who match your criteria and offer you their details to look at. In this way it helps you find the right match.

• You will find menu bars at the top and the bottom of the website. Use these headings to search the site.
• You will find a second menu bar of sub-headings at the top of the website screen under each main page heading.  Use these to explore the site further.
• You will also find a menu on the right-hand-side of each page where you will be able to log in or search the site.

• You will find most of the help you need on this page. But you can also look in other places on the site:
• You will find specific information on many of the main pages. For instance on the Registration Page, you will find clear and detailed information about how to register with rightperson-aupair.com.
• You can go to Frequently Asked Questions (FAQ) and look for your question there.
• You can email us directly at: help@rightperson-online.com

• You can search the site for free to look for someone who matches what you are looking for, by using our Search feature.
• Find this by clicking Search on the menu bar at the top of the webpage.
  Click on the appropriate link to search for families or applicants (au pairs, nannies, couples, carers etc).
• If you wish to browse all members on the site, click Listings on the menu bar at the top of the screen. Here the lists are divided into member categories of Families and Applicants and you can scroll the full lists for each. 
• You can also browse under Country.

You can do a quick search of the site, looking at all members, by using the Power Lists – found under Listings (for more information, see section below).

You can browse Member Advertisements or ‘Listings’ in various different ways.  If you go to the Listings page by choosing this option from the top menu bar, you can select to browse lists of:

• Families (families looking for an au pair, nanny, housekeeper, mother's help, carer etc)
• Applicants (au pairs, nannies, carers, mother's helps etc looking for a job with a family)
• Agents (au pair and nanny agencies who have family vacancies or au pairs to offer)
• By Country (the country an au apair or nanny applicant is coming from or which a family live in).

If you wish to look at the details of a particular listing or Member Advertisement, simply click on the star on the left-hand-side of their advertisement title.

Also under the Listings Page, you will find Power Lists on the Sub-Menu bar at the top of the screen. For more information on these lists, see section below.

A very fast and powerful way to browse Member lists, is to use the Power List option. 

You will find this page under the Listings page on the top Menu bar.  At the top of the Listings page, you will see a listings menu bar which includes Family Power List and Applicant Power List.

By clicking on the category you are interested in, you can see at a glance Members who are already sorted by the top 12 things that families and applicants most want to know about each other.  This means, that you do not need to scroll through all lists to quickly browse all Members.  You are also able to go directly to the full details of members from these lists by clicking Details at the right-hand-side of the screen. 

To use the power lists, follow the instructions on the page.

To add your own details to the Listings on Rightperson-aupair.com, you need to Register and Become a Member (see sections below).

To become a Member of rightperson-aupair.com, you will need to register.  This is completely free and will entitle you to receive email updates of potential matches, list your own advertisement if you wish to and to contact other Members.

To Register is a simple process and will not take long.  It requires you to fill out two forms, write a job description and/or letter and activate your account.  This is a simple 5-step process and we will tell you what to do at each stage.

There are two ways of beginning your registration process:

• You can either click Register on the menu bar at the top of the screen and go to the Registration Page
• You can move your cursor to the right hand side of the Home Page screen to register as a Family or as an Applicant. 

Applicant means Au Pair, nanny, Mother’s Help, Housekeeper, Domestic Worker, Couple or Carer looking for work with a family.

Family means a family looking for an Au Pair, Mother’s Help, Housekeeper, Domestic Worker, Couple or Carer to offer them a position.

You can then follow these simple instructions:

1. Click Register Family if you are a family looking for an au pair etc.  Click Register Applicant if you are looking for a Family.
2. Complete the first form – your contact and personal details.
3. Go to your Email and click on the link that is sent to you from Rightperson-online.com.  This will give you a password.
4. Log in using your new password (copy them into the box that you see on the right-hand-side of the screen).
5. Complete your advertisement.  (This is Form 2, Your Letter, Job Description, photos, Advertisement title).
6. Click Activate.  This is very important because otherwise your advertisement will not show.
7. Check your advertisement is on the website by re-freshing the site or closing and re-opening the website.  If you cannot see your details, they will not be lost but it may be because you have not completed your advertisement or because you have not activated your account. If this is the case, go back to ‘My Account’ and carefully check the Tasks you may still need to complete.

Once you have registered, you will become a Member and have your own account.  Here, you will be able to:

• Edit your account details
• Change your login password
• Update, change or delete your account
• Create a family letter/job description/resume and letter of application.  This will be your advertisement (your profile listing).
• Update, change or de-activate your advertisement.
• Upload images to use on your advertisement.
• Activate your account and have your details automatically emailed to matching people.
• Create a personal match list to find a person who matches what you are looking for.
• Purchase a VIP subscription to view personal contact record (this services is currently provided free of charge)
• Purchase a premium profile to include your listing on the homepage and maximise your exposure.

When you have an account and find an applicant or family you like, you can ‘hot list’ them.  This means that you can create your own list of favourite people.

When you hot list an applicant/family their details will be appear on your Hot List page and your advertisement details will be emailed to the hot listed party to tell them that you are interested.

If someone is also interested in you, they can add you to their hot list, in which case you will also receive a hot list email. At this point you might wish to contact them directly to continue the acceptance process.
 
If you have been hot listed by an applicant/family etc their details will be viewable on your Hot-listed page.

If you would like to be able to contact other people on the site, you will need to become a V.I.P. Member.  This will allow you access to Members contact details.

If you are an au pair or nanny Agency and would like to advertise your families or au pair applicants, you may register in the normal way and apply for VIP Membership if you would like to be able to contact other members directly. We can offer you:

• Free advertising: you can list your agency on rightperson-online.com for free.
• Free registration. There is no need to pay in order to search the site.
• The chance to upgrade to full membership or VIP membership and have your agency featured on our Home Page.
• Access to an international database of families, au pairs, nannies, domestic workers and carers.
• Unlimited ability to place your own vacancies on rightperson-online.com.
• Your own personalised registration forms featuring your company logo to send to clients.
• Your own customised database of pre-selected potential hosts/applicants.
• Instant notification when new registrations are received which match your company requirements.

English is the International language used at Rightperson-online.com.  However, we appreciate that this is an internationally used service and we try to reflect this.  Therefore, you should find some language support on most pages.  In time, we will be improving this feature, so keep checking in!

Meanwhile, if you have any problems in understanding the website, you can try:

• Looking on each page of our Website to find the pages in different languages.
• Looking in FAQ for questions translated into your language.
• Looking at the Downloads (under FAQ menu) for any application forms in your language
• Looking at our Glossary of Terms in different languages found in Useful Tips (under FAQ menu).

At Rightperson-online.com, we do offer a translation service for some languages.  This is at an extra cost via our sister company.  If you are interested in having your documents, applications, letters or references translated at competive prices, please contact us.

Rightperson-online.com welcomes any suggestions for better translations or translations of pages, tips, hints, FAQ’s and Help which we can paste on the website.  Please email us the text both in English and with the translation to: admin@rightperson-online.com

You can find a Glossary (dictionary) of Terms found on the website and used by Rightperson-online.com in the Useful Tips section under the FAQ menu. This will help to explain commonly used words and provide translations for other languages.